1. General Refund Policy:

At Get it, we strive to provide our customers with the best shopping experience possible. To ensure customer satisfaction, we offer a refund policy that complies with regulations in Colombia, the Caribbean Islands, and Europe. Below are our refund guidelines:

2. Eligibility for a Refund:

- The product must be in its original condition, unused, and in its original packaging.

- You must request the refund within 30 days of the product's delivery date.

- The product must have been purchased through our platform.

3. Refund Request Process:

To request a refund, follow these steps:

- Log in to your Get it account.

- Go to the "My Orders" section and select the order you wish to return.

- Click on "Request Refund" and complete the form, providing details about the reason for your request.

- Wait for the approval of your request. We will process your request within 5 business days of submission.

4. Refund Approval:

If your request meets our eligibility conditions, the refund will be approved. The refund will be issued to the same payment method you used for the purchase. The processing time for the refund may vary depending on the payment method and issuing bank.

5. Products Not Eligible for Refund:

Some products may not be eligible for a refund due to manufacturer restrictions or for health and hygiene reasons, such as personal care products and perishable foods.

6. Customer Support:

If you have any questions or need assistance with your refund request, please feel free to contact our customer service team. We are here to assist you at all times.

7. Changes to the Refund Policy:

We reserve the right to modify this refund policy at any time. Any changes will be communicated through our platform.